Refund policy

REFUND & CANCELLATION POLICY

ALL SALES ARE FINAL Due to the custom manufacturing nature of our products and the logistics involved in heavy freight delivery, Expedeck does not accept returns, exchanges, or offer refunds of any kind.

By placing an order on our website or through an authorized dealer, you acknowledge and agree that the transaction is final.

1. NO RETURNS OR EXCHANGES Once an order is placed, materials are allocated and production schedules are set. We do not accept returns on any decks, landing pads, or accessories.

Change of Mind: We do not offer refunds if you change your mind, decide you no longer want the product, or find a different solution.
Fitment Issues: The customer is solely responsible for verifying the dimensions of their installation site. Expedeck is not responsible for products that do not fit due to customer measurement errors.

2. ORDER CANCELLATION

Immediate Processing: Our manufacturing process begins immediately upon order confirmation. Therefore, orders cannot be cancelled or modified once submitted.
Exceptions: In the rare event that Expedeck chooses to approve a cancellation request (at our sole discretion), the refund will be subject to a 25% administrative and restocking fee to cover merchant processing fees and material allocation costs.

3. DAMAGED OR DEFECTIVE ITEMS While we do not offer refunds, we stand by the quality of our craftsmanship.

Inspection: The customer must inspect the deck immediately upon delivery/installation.
Warranty Claims: Any structural defects or damage incurred during the manufacturing or installation process are covered under our Limited Warranty and will be repaired or replaced at Expedeck’s discretion. A defect is not grounds for a full refund, but rather a claim for repair/replacement.

4. REFUSAL OF DELIVERY If a customer refuses delivery of a product for any reason other than verified catastrophic damage, the customer will not be refunded. The customer will be liable for all original shipping costs, return shipping costs, and storage fees incurred.

5. PERMITS & HOA The customer is responsible for obtaining any necessary Homeowner Association (HOA) approvals or local permits prior to purchase. Expedeck will not issue refunds due to a customer’s failure to secure permission to install the deck on their property.

6. CHARGEBACKS & DISPUTES By purchasing from Expedeck, you agree to these terms. Any attempt to initiate a credit card chargeback for a non-refundable product will be contested using this signed/agreed-upon policy as proof of the contract.