Terms of service

Expedeck

TERMS OF SERVICE & CUSTOMER AGREEMENT

Last Updated: 1/16/2026

1. ACCEPTANCE OF TERMS

By accessing the Expedeck website, requesting a quote, placing an order, signing a work order, making any payment, or allowing delivery or installation of Expedeck products (“Products” or “Services”), you (“Customer”) agree to be legally bound by this Terms of Service & Customer Agreement (“Agreement”).

If you do not agree to these terms, do not purchase, schedule, accept delivery, or use Expedeck products or services.

2. SCOPE OF AGREEMENT

This Agreement governs all:

Online purchases
Custom orders
Modular deck products
Delivery services
Installation services
Consultations
Marketing representations
Written or verbal communications

Any conflicting terms proposed by Customer are expressly rejected unless agreed to in writing and signed by an authorized Expedeck officer.

3. PRODUCT CHARACTERISTICS & MANUFACTURING TOLERANCES

Customer acknowledges and accepts the following industry-standard conditions:

3.1 Natural Materials

Wood products may exhibit knots, grain variation, checking, splitting, cupping, warping, or movement as they acclimate.
These characteristics are natural, expected, and not defects.

3.2 Composite Materials

Composite decking may experience color variation, fading, or shading differences due to UV exposure, moisture, and environmental conditions.
Photos, renderings, and samples are representative only, not guarantees.

3.3 Dimensional Tolerances

Minor dimensional variances (± 0.5 inches) are standard and acceptable.
Slight pitch or slope for drainage is intentional and not a defect.

4. CUSTOMER RESPONSIBILITIES

Customer is solely responsible for:

Verifying site suitability
Ensuring legal compliance
Maintaining the installed deck

Failure to meet these responsibilities voids warranties and shifts liability to the Customer.

5. SITE PREPARATION & ACCESS

5.1 Access

Customer must provide:

Clear access paths for delivery vehicles, forklifts, cranes, or trailers
Adequate overhead and lateral clearance

If access is insufficient:

Expedeck may reschedule
Re-delivery, trip, and standby fees apply

5.2 Ground Conditions

Unless expressly included in writing:

Expedeck does not perform grading, excavation, drainage, or soil engineering
Expedeck assumes the ground is stable and suitable

Unsuitable conditions may require:

Additional charges
Modified installation
Job cancellation without refund of incurred costs

5.3 Property Damage

Customer acknowledges:

Heavy equipment may cause minor lawn, soil, gravel, driveway, or landscaping disturbance
- Cracked concrete/asphalt
- Tire ruts
- Underground irrigation damage
- Unmarked private utilities
  
  Expedeck is not liable for:

6. PERMITS, HOA, ZONING & CODE COMPLIANCE

Customer bears 100% responsibility for:

Permits
Zoning compliance
HOA or park approvals
Property setbacks
Load or occupancy restrictions

Unless expressly contracted:

Expedeck does not pull permits or represent code compliance

If work is stopped due to non-compliance:

Customer owes full contract price
All delay, storage, and demobilization costs apply

7. UNDERGROUND UTILITIES

7.1 Public Utilities

Customer must contact 811 prior to installation.

7.2 Private Utilities

Customer must accurately mark:

Sprinklers
Private electrical
Septic systems
Drain fields
Invisible fences
Gas lines

Expedeck assumes no liability for damage to unmarked or inaccurately marked private utilities.

8. DELIVERY & INSTALLATION TIMELINES

All dates are estimates only.

Delays may occur due to:

Weather
Supply chain issues
Labor availability
Equipment failure
Force majeure events

Expedeck is not liable for:

Lost wages
Event cancellations
Loss of use
Emotional distress
Consequential damages

9. PAYMENT TERMS

9.1 Deposits

Deposits are non-refundable
Deposits cover custom fabrication, scheduling, and administrative costs

9.2 Final Payment

Balance due prior to delivery or installation, unless otherwise stated in writing
Failure to pay authorizes Expedeck to withhold delivery or remove products

9.3 Chargebacks

Customer agrees not to initiate chargebacks for contractually owed amounts.

Chargebacks constitute a material breach and may result in collections and legal fees.

10. CANCELLATIONS & RESCHEDULING

Cancellations after production begins are subject to full cost recovery
Rescheduling may incur standby or storage fees
Weather delays do not constitute cancellation grounds

11. SAFETY, USE & LOAD LIMITS

Customer acknowledges:

Decks are designed for normal residential use
Overloading, misuse, or modification voids warranties

Expedeck is not responsible for:

Injuries caused by misuse
Slips, falls, or lack of maintenance
Unauthorized structural modifications

12. INSPECTION & ACCEPTANCE

Customer must inspect work upon completion.

Failure to report issues within 48 hours constitutes acceptance.

13. LIMITED WARRANTY

13.1 This warranty covers workmanship only, not materials unless otherwise stated.

Composite Decks 25 Year -Limited Workmanship Warranty

5 Years -Limited Workmanship Warranty

13.2. WHAT IS COVERED (WORKMANSHIP ONLY)

This warranty covers defects directly resulting from Expedeck’s installation workmanship, including:

Improper fastening
Improper assembly of deck components
Structural instability caused solely by installation error
Premature failure caused by incorrect installation methods

Coverage applies only when:

Installation was performed by Expedeck or authorized subcontractor.
The deck is used under normal residential conditions
The deck remains at its original installation location

13.3. WHAT IS NOT COVERED (IMPORTANT)

This warranty does NOT cover, including but not limited to:

13.3.1 Materials & Manufacturer Defects

Composite decking boards, fasteners, railing systems, or lighting
Manufacturer defects are governed by manufacturer warranties, not Expedeck

13.3.2 Natural & Environmental Conditions

Wood checking, splitting, warping, or movement
Color fading, staining variation, or UV exposure
Moisture damage, mold, mildew, or algae
Ground settling, frost heave, erosion, or soil movement

13.3.3 Customer or Third-Party Actions

Modifications, additions, or alterations
Repairs performed by anyone other than Expedeck
Improper maintenance or neglect
Overloading or misuse

13.3.4 Site Conditions

Improper site preparation
Drainage issues
Unstable or unsuitable ground conditions
Undisclosed or unmarked underground utilities

13.3.5 Acts Beyond Expedeck’s Control

Weather events
Natural disasters
Fire, flood, or vandalism
Government action or permit disputes

13.4. WARRANTY REMEDY (SOLE AND EXCLUSIVE)

If a valid workmanship defect is confirmed:

Expedeck will repair or replace the affected workmanship, at its sole discretion
No cash refunds
No reimbursement for third-party repairs

This remedy is the Customer’s exclusive remedy under this Warranty.

13.5. WARRANTY LIMITATIONS

Warranty applies only to the original purchaser
Warranty is non-transferable
Warranty is void if:
- The deck is moved
- The deck is altered
- Payment is not made in full

13.6. WARRANTY CLAIM PROCESS

To submit a claim, Customer must:

Notify Expedeck in writing at contact@expedeck.com
Provide photos and a description
Allow Expedeck reasonable access to inspect

Failure to notify within 30 days of discovery voids the claim.

13.7. DISCLAIMER OF OTHER WARRANTIES

EXCEPT AS EXPRESSLY STATED HEREIN:

ALL OTHER WARRANTIES ARE DISCLAIMED
INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE

PART II — CUSTOMER RISK ACKNOWLEDGMENT & ASSUMPTION OF RISK

By purchasing, accepting delivery, or using an Expedeck product, the Customer acknowledges and agrees to the following:

13.8. ASSUMPTION OF RISK

Customer understands that:

Decks are outdoor structures exposed to weather and environmental forces
Surfaces may become slippery when wet, icy, or dirty
Elevation changes inherently carry fall risk

Customer voluntarily assumes all risks associated with use of the deck.

9. USE & LOAD LIMITS

Customer agrees:

Decks are designed for normal residential use

Overloading, commercial use, or misuse voids warranties
Expedeck is not responsible for injuries caused by misuse

13.10. MAINTENANCE RESPONSIBILITY

Customer is solely responsible for:

Routine cleaning
Snow and ice removal
Sealing or staining (wood decks)
Monitoring fasteners and components

Failure to maintain voids warranty coverage.

13.11. CHILD & GUEST SAFETY

Customer acknowledges responsibility for:

Supervision of children
Guest safety
Compliance with applicable safety codes

13.12. LIMITATION OF LIABILITY (REINFORCED)

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Expedeck is not liable for personal injury, loss of use, or property damage arising from deck use
Expedeck’s total liability is capped at the amount paid for workmanship

13.13. INDEMNIFICATION

Customer agrees to indemnify and hold harmless Expedeck from claims arising from:

Customer negligence
Guest injuries
Unauthorized modifications
Failure to follow maintenance requirements

14. WARRANTY DISCLAIMER

EXCEPT AS EXPRESSLY STATED, EXPEDECK DISCLAIMS ALL WARRANTIES, INCLUDING:

MERCHANTABILITY
FITNESS FOR A PARTICULAR PURPOSE

15. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Expedeck’s total liability is limited to amounts paid
No liability for indirect, incidental, or consequential damages
No liability for personal injury arising from misuse or third-party actions

16. INDEMNIFICATION

Customer agrees to indemnify and defend Expedeck against claims arising from:

Modifications or misuse
Third-party injuries
Customer negligence
Permit or HOA failures

17. FORCE MAJEURE

Expedeck is not liable for delays or failures caused by events beyond reasonable control, including:

Natural disasters
Labor disputes
Government orders
Supply shortages

18. DISPUTE RESOLUTION – BINDING ARBITRATION

All disputes shall be resolved by binding arbitration.

No jury trials
No class actions
Individual claims only

19. GOVERNING LAW & VENUE

This Agreement is governed by the laws of Washington.

Venue is the Lewis County

20. SEVERABILITY

If any provision is unenforceable, the remainder remains in full effect.

21. ENTIRE AGREEMENT

This Agreement constitutes the entire understanding between the parties.